1. Introduction & Agreement to Terms

Welcome to Velvetwave Tech! Velvetwave Tech is owned and operated by Velvetwave Tech Private Limited ("we," "us," or "our") and is focused on safeguarding user (“you,” or “your”) Terms of Use. We specialize in providing cutting-edge technology solutions, including web development, app development, UI/UX design, digital marketing, AI/ML, game development, and branding. By using our website and services, you agree that you’ve read, understood, and accepted these Terms and Conditions. These guidelines ensure a secure, smooth, and enjoyable experience for everyone who interacts with our platform.

By continuing to use our site, you confirm that you accept these terms. If any part of them doesn’t align with your expectations, we recommend you refrain from using our services. We may update these terms from time to time, and we encourage you to review them regularly. Any changes will be immediately effective once posted here.

2. Our Services

At Velvetwave Tech, we offer a wide range of digital services designed to help your business succeed in the digital world. Whether you need custom websites or apps that perform seamlessly, UI/UX designs that are intuitive, or marketing strategies to grow your brand, we have you covered.

Additionally, we offer AI/ML solutions to streamline your processes, game development to create engaging interactive experiences, and branding services that help you build a powerful, memorable identity. All of our solutions are tailored to meet your unique business needs, ensuring both quality and innovation every step of the way.

3. Who Can Use Our Services & What’s Expected

To use our services, you must be at least 18 years old or have the legal ability to enter into binding agreements. By interacting with our website, you confirm that the information you provide is truthful, complete, and up to date. You are responsible for keeping your account credentials secure and ensuring that any activities conducted on your account follow these terms.

We ask that you avoid engaging in activities that violate the law, infringe upon intellectual property rights, or disrupt our services in any way. Misusing the platform, gaining unauthorized access, or attempting to manipulate our services may lead to your account being suspended or even legal consequences. We encourage ethical use of our platform to maintain a positive and secure experience for everyone.

4. Defining Project Scope & Deliverables

At Velvetwave Tech, we set clear expectations before starting any project. We’ll work with you to define the project’s scope, including requirements, milestones, and timelines. If there are any changes to the initial agreement, we’ll provide an updated proposal and discuss any additional costs before moving forward.

Our deliverables, whether they’re websites, apps, branding, or AI tools, are tailored to meet your goals and are thoroughly tested to ensure they meet industry standards. When the project is complete, we provide you with all necessary credentials, documentation, and ongoing support, as outlined in the agreement.

5. Ownership of Intellectual Property

Any intellectual property related to the services we provide will be handled as agreed upon in our contract. When you pay for a custom-developed solution, such as a website or app, you’ll own it once the full payment is made, unless we specify otherwise in the agreement. Velvetwave Tech may, however, use elements of your project for portfolio or promotional purposes unless you request otherwise.

For third-party software or content used in your project, you’ll need to adhere to the respective licensing terms. Unauthorized use, reproduction, or distribution of our proprietary assets is prohibited. We’re committed to upholding legal and creative integrity in all our projects.

6. Payment Structure & Billing

We follow a clear, straightforward payment process to keep things transparent for you. Depending on the agreed terms, payments may be one-time, milestone-based, or subscription-based. We’ll send invoices electronically, and payments should be made by the due date to avoid delays or additional charges. If payment is late, project timelines may be affected, or services might be suspended until the balance is settled.

We accept a variety of payment methods for your convenience, including online transfers, credit/debit cards, and secure payment gateways. Any applicable taxes or transaction fees will be clearly stated on your invoice. To avoid any confusion, please review payment terms before confirming the project. Our support team is always available for billing-related questions.

7. Keeping Your Information Safe

At Velvetwave Tech, your privacy is a top priority. We are dedicated to protecting any confidential information you share with us, whether it’s project details, business strategies, or proprietary data. Any sensitive information you provide is securely stored and will not be shared or sold to any third parties without your consent, unless required by law.

We also protect your privacy by only collecting essential information, such as your name, email, and phone number, to provide you with the best possible service. Rest assured, we follow industry-leading security practices to keep your data safe.

8. Using Third-Party Tools & Integrations

In some cases, we may use third-party tools, plugins, or software integrations to enhance our services. These tools help us improve functionality, analytics, marketing, and overall efficiency. While we ensure we only work with trusted providers, please be aware that your use of these third-party services will be subject to their own terms and policies.

Velvetwave Tech is not liable for any issues arising from third-party services, such as malfunctions or interruptions. If any additional costs or licensing fees are associated with third-party services, we will inform you in advance, and you will need to comply with their licensing terms.

9. Service Modifications & Updates

We are constantly working to improve our offerings to provide the best possible experience. As such, we reserve the right to modify, update, or discontinue any of our services, features, or functionalities at our discretion. These changes may include performance improvements, security updates, design enhancements, or additional features.

We’ll notify you of any significant changes that could affect your project or subscription, but please note that some updates may require temporary downtime. We aim to minimize disruptions and will inform you in advance whenever possible. If you have any concerns, feel free to reach out to our support team.

13. Ending Services

We value our working relationships and strive to maintain professionalism and transparency. However, we reserve the right to suspend or terminate services if a client violates our Terms & Conditions, fails to make payments, or engages in unethical, illegal, or fraudulent behavior. In such cases, we will notify the client prior to termination, except in cases where immediate action is required.

Clients can also end services by providing written notice according to the agreement terms. Upon termination, any outstanding balances must be paid, and access to ongoing projects or hosting may be revoked. All completed work paid for will be delivered to the client, and any future services will require a new agreement.

14. Governing Law & Dispute Resolution

Velvetwave Tech operates under widely recognized legal principles for all transactions and business dealings. While we do not specifically reference laws of any one country, we handle all agreements, disputes, and claims according to accepted global business practices and legal standards.

If any issues arise between a client and Velvetwave Tech, we encourage both parties to attempt an amicable resolution first. Should a legal matter require attention, the jurisdiction will be determined based on mutual discussion, ensuring fairness and compliance with applicable legal frameworks. If you have any legal questions or concerns, don’t hesitate to contact us for clarification.

15. Client Collaboration & Approval Process

For a project to be completed successfully, active collaboration from the client is essential. At Velvetwave Tech, we rely on timely communication, the necessary information, and feedback from clients at different stages of the project. Any delays in providing content, feedback, or approvals may affect the timeline, and we cannot be held accountable for such delays.

We provide opportunities for multiple review stages before final delivery, where clients can request revisions within the initial scope. However, any changes that go beyond the original agreement may lead to additional costs and adjustments to the project timeline. Effective communication is key to ensuring a smooth process and high-quality final results that meet client expectations.

16. Marketing & Portfolio Rights

At Velvetwave Tech, we take pride in delivering outstanding digital solutions and often showcase completed projects in our portfolio, case studies, and marketing materials, unless a client specifically requests otherwise. This helps us highlight our work and build trust with potential clients.

If a client prefers to keep their project confidential, they can notify us in writing before the project is completed, and we will respect that request. However, our branding (such as a credit line or logo on the websites we develop) may remain unless agreed otherwise.

17. Warranties & Disclaimers

While Velvetwave Tech is dedicated to delivering quality services, we provide our offerings on an "as-is" and "as-available" basis, meaning there are no express or implied warranties. While we aim to provide reliable, efficient services, we cannot guarantee that they will be error-free, always available, or fully compatible with third-party systems. It is the client’s responsibility to thoroughly review and test the deliverables to ensure they meet their specific requirements.

We also do not offer warranties on third-party tools, software, or integrations used within our services. Any reliance on our services is done at the client’s own risk, and we are not responsible for any unforeseen technical problems, security issues, or temporary service interruptions. Clients are encouraged to report any concerns, and we will work promptly to resolve them.

18. Force Majeure Clause

Velvetwave Tech will not be held liable for any delays or failures in service due to unforeseen circumstances beyond our reasonable control. This includes, but is not limited to, natural disasters, pandemics, cyber-attacks, power outages, government regulations, strikes, or issues caused by third-party service providers. In these cases, we will make every effort to minimize disruptions and resume services as quickly as possible.

If such an event significantly delays a project’s progress, we will discuss alternative solutions, extensions, or even termination without penalties. Clients will be notified of any events affecting service delivery and their estimated impact. We appreciate your understanding and cooperation during these rare situations.

19. Changes to Terms & Conditions

Velvetwave Tech reserves the right to modify, update, or revise these Terms & Conditions at any time to stay in line with changes in business operations, legal requirements, or industry standards. We will inform clients of any significant updates via our website or email. Continuing to use our services after these updates signifies your acceptance of the revised terms.

We encourage clients to review these terms periodically to stay informed about any changes. If any updates affect ongoing projects or agreements, we will notify you in advance and discuss any necessary adjustments. If you have questions about these changes, our support team is always available to help.